Refund and Return Policy
At Ambitious Babe Club, we take pride in crafting products that are made on-demand, ensuring each piece is created with care and attention to detail. Our commitment is to provide you with items that resonate with your style and individuality.
Returns and Exchanges
Due to the unique nature of our on-demand products, we currently do not support returns or exchanges for reasons such as size variations, color preferences, or changes of heart. We understand the significance of your satisfaction, and we strive to create an outstanding shopping experience for you. If it is not stated otherwise in this policy, meaning EU customers, please note that returns and exchanges are only available for damaged or defective products and within the stipulated timeframes.
Damaged or Defective Products
In the unlikely event that you receive a damaged product or encounter a manufacturing defect, we are here to assist you. We offer the following options:
- Replacement: If your product arrives damaged or with a manufacturing flaw, we are pleased to provide a free replacement. Please reach out to us within 14 days of receiving your order, attaching a clear photo depicting the issue.
- Refund: Should a replacement not be feasible, we offer refunds for damaged products or those affected by manufacturing errors. Kindly contact us within 14 days of receiving your order, and include a clear photo illustrating the problem.
Return Procedure for EU Customers
For customers within the European Union (EU), we understand that EU law grants you the right to withdraw from a purchase within 14 days of receiving the item. To exercise this right, kindly contact us at firstname.lastname@example.org. Upon receiving your withdrawal request, we will provide you with detailed instructions for the return process. To return your product, please send us an email at the provided address. We will then furnish you with the necessary mailing address. Please ensure that you use the correct address, as we cannot be held responsible for any additional costs incurred due to an incorrect address provided.
Health and Safety
To ensure the safety and health of our customers, we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid. Once these items leave our warehouse, we consider them to be used and non-resalable.
We genuinely appreciate your support and understanding. If you have any questions or concerns, feel free to reach out to us.
Please note that the above return procedure is applicable exclusively to EU customers. For all other customers outside the EU, our standard policy of non-refundability applies.